Connecting With Expert Support Staff When You Need It
Dexter + Chaney believes you should always be able to talk to a real person when you’re in need of software support. Our team of support specialists are all Dexter + Chaney employees working in our Seattle office, trained not only to be product experts but also experts in understanding the needs of our customers.
Your support calls are answered live, via our state-of-the-art call distribution (ACD) system. We never ask you to leave a message or type out a trouble ticket during normal support hours. Your call connects you to a Dexter + Chaney employee who can address your problem—live, in person, and right away. We provide 24/7 live support for critical issues, as well as the option for non-critical 24/7 support.
Our wait times and call resolution times are among the lowest in the industry. Should you have an issue that cannot be resolved immediately, you can track our progress in finding that resolution by accessing your issue number via our online customer portal—online.dexterchaney.com.
An extensive knowledgebase is available through this user-only site, as well as user forums, frequently asked questions, and documentation you can download.