Expert Support When You Need It
Dexter + Chaney believes you should always be able to talk to a real person when you’re in need of software support. Our team of support specialists are all Dexter + Chaney employees working in our Seattle office, trained not only to be product experts but also experts in understanding the needs of our customers.
Your support calls are answered live, via our state-of-the-art call distribution (ACD) system. Our Help Desk telephone lines are staffed Monday through Friday, from 5:00 a.m. to 5:00 p.m., Pacific Time. During these hours,designated contacts at your company have unlimited access to the help desk to ask questions or troubleshoot any problems you ever have with your Dexter + Chaney software.
For 24/7 support resources as well as a wealth of additional information on your Dexter+ Chaney products and services, customers have access to a user-only accessible website, Dexter + Chaney Online. An extensive knowledgebase is available through this site, as well as User Forums, Frequently Asked Questions, and documentation you can download.
To contact the Spectrum Support Line, call 800-352-8939.