Service management solution Empowers Technicians in the Field, Streamlines Processes
SEATTLE, March 2, 2017: Dexter + Chaney, the leader in cloud-based construction ERP software, is pleased to announce its new Spectrum Service Tech mobile solution as part of its comprehensive Spectrum® Construction Software suite.
Spectrum Service Tech streamlines the data delivery and administrative tasks for service technicians in the field, allowing them to focus more on the work for which they’re trained. Designed specifically for mobile devices, Spectrum Service Tech provides technicians with the tools they need to manage work orders, track inventory, assign and update labor, collect electronic signatures, review and create notes on work orders, collect photos, and more—all from the field.
Fully integrated with Spectrum, Service Tech delivers data to technicians in real time, while instantly updating data in Spectrum whenever information is added from the field. The application is responsive to virtually every type of mobile device, allowing for simple navigation and easy-to-use screens for technicians to work from.
“We’re very excited about the ease of use and simple navigation for technicians with Spectrum Service Tech,” said Scott Rosenbloom, Dexter + Chaney’s vice president of strategy. “Technicians simply log in and get started on their jobs right away. This way, they spend more time doing the work that their customers want them to do, and less time entering data and navigating cumbersome software or hard to use interfaces. This solution also significantly reduces the risk of lost or misplaced data through more traditional work order processes like handling paperwork or remembering to enter information into a system later when back in the office.”
Technicians can clock in or out of jobs instantly with Spectrum Service Tech. They can see all work orders assigned to them, and see hours quoted and track actual hours worked for particular jobs. Technicians can also read notes related to the client or the job, access maps and directions, manage pars and inventory, create purchase order requests, upload job site photos and forms, and can even email work order forms directly from the job site.
Service managers or administrators can customize Spectrum Service Tech settings to determine which technician sees what information, or ensure that they’re seeing all information relevant to them, their jobs, and their group or division. All data captured or modified in the field also automatically updates in all relevant areas in Spectrum in real time.
“This means quicker billings, better analysis of service work and performance, and overall better management of the entire service operation” Rosenbloom said. “This will allow service companies to streamline operations, take on more work with the overall goals of improving the customer satisfaction and improving profitability.”
Spectrum Service Tech is available as a subscription service from Dexter + Chaney.
ABOUT DEXTER + CHANEY
Dexter + Chaney has been providing complete construction management software for more than 36 years. From the office to the field, from accounting to project management, Dexter + Chaney software is used by more than 1,000 companies. Their clients come from all segments of the industry—heavy/highway and utility, general contractors, electrical, mechanical, and specialty subcontractors—and are companies of all sizes, from locally owned subcontractors to some of the world’s largest construction firms. Dexter + Chaney’s web-based software applications allow customers to get work done anywhere using any device with a web browser and without the need to download any software. For more information about Dexter + Chaney’s products and services, contact Wayne Newitts, Marketing Director, Dexter + Chaney, 9700 Lake City Way NE, Seattle, WA, 98115-2347; phone: 800-875-1400; e-mail: firstname.lastname@example.org; web: www.dexterchaney.com.