SEATTLE, November 11, 2015: Dexter + Chaney, providers of Spectrum® Construction Software, is pleased to announce a technology partnership agreement with Irvine, Calif.-based FieldConnect, Inc. to empower a mobile, service management workforce. Fully integrated with Spectrum and fully functional online or offline, FieldConnect’s mobile solutions expand work order, dispatch and service management capabilities for service contractors in the field.
“We are thrilled to partner with the stellar team at FieldConnect, which has proven to deliver leading-edge mobile solutions for service management,” said John Chaney, Dexter + Chaney’s CEO and co-founder. “This partnership takes Spectrum’s service management capabilities to the next level and gives our customers the best service tools and resources to manage their service operations.”
FieldConnect CEO Robert Hughes added that the commitment of both Dexter + Chaney and FieldConnect to advancing technologies and streamlining clients’ operations provided the perfect opportunity to team up. “We saw Spectrum’s robust service management module as an excellent foundation for FieldConnect’s mobile field service applications. FieldConnect applications integrate with Spectrum to leverage the strengths of the service module to speed billing processes for field work orders and improve field technician efficiency,” Hughes said.
From their tablet devices, technicians using Spectrum and FieldConnect’s mobile solutions can see all work orders assigned to them, read notes related to the client or the job, access maps and directions, upload job site photos, collect electronic signatures, even email work orders and other forms and documents directly from the job. Technicians can also record their time on the job by clocking in and out of jobs from the field.
Technicians and service managers also manage parts, materials and inventory better with FieldAccess. From their mobile devices, technicians can quickly locate parts and supplies they need and assign the truck-stock items they use to the work orders they complete. Purchase requests can be generated in the field and photos of receipts can be taken via mobile devices and sent to the office staff in real time, providing all of the needed information to generate a purchase order.
Service managers and dispatchers can use either Spectrum’s own service dispatch capabilities, or FieldConnect’s FieldDispatch module. With FieldDispatch, an unlimited number of technicians can be assigned and dispatched as needed to service sites. Work orders can also be assigned across multiple technicians or tasks. This allows service work to be done in parts if needed, yet still applied to a single work order. A detailed archive of technicians’ previous work is available for dispatchers to review historical work by service site or by specific equipment.
Within FieldConnect’s FieldAccess, technicians are provided with a host of electronic forms to complete as part of the service work they’re providing. From inspection forms to safety report forms to customer engagement forms, FieldConnect makes it easy for service contractors to select a form, customize it to their needs and ensure technicians use the forms for the right tasks and the right customers. There are also checklists and task completion processes built into FieldConnect.
FieldConnect also provides an intuitive customer portal where service customers can log in, see the status of service work they have requested and the technicians assigned, request new service, add notes and attach images related to their service sites, and more. The portal allows service customers to have real-time and historical visibility into service performance—making a closer relationship with the service contractor that’s hard to displace.
“Wide utilization of mobile computing solutions is quickly becoming the norm among successful service contractors,” said Scott Rosenbloom, Dexter + Chaney’s Director of Strategy and Corporate Development. “FieldConnect brings a mature and robust solution to the table including the ability to tightly and seamlessly integrate with Spectrum, and resulting in a no-compromise solution.”
Using these solutions, Spectrum clients utilizing FieldConnect will have a leg up on their competition. “FieldConnect provides Spectrum clients with the means to grow their service businesses and make them more profitable,” Hughes said. “The experiences of thousands of users and 13 years of mobile technology development have honed FieldConnect applications to make them easy for field service technicians to use and even easier for the back-office to complete invoicing and payroll tasks. In addition, the configurability of FieldConnect applications let Spectrum clients modify workflows to meet their specific needs and allows for smooth on-boarding of FieldConnect’s applications.”
Founded in 2002, FieldConnect enables organizations to leverage the power of mobility to enhance customer and employee engagement, providing anytime, anywhere access to information and resources. The FieldConnect mobile workforce platform is a whole-business solution that streamlines communication to improve workflow efficiency. The ability to connect immediately and reliably is key to driving productivity, flexibility, and operational efficiency. For more information, visit www.fieldconnect.com, email firstname.lastname@example.org or call 949-428-1540.
ABOUT DEXTER + CHANEY
Dexter + Chaney has been providing complete construction management software for more than 34 years. From the office to the field, from accounting to project management, Dexter + Chaney software is used by more than 1,000 companies. Their clients come from all segments of the industry—heavy/highway and utility, general contractors, electrical, mechanical, and specialty subcontractors—and are companies of all sizes, from locally owned subcontractors to some of the world’s largest construction firms. Dexter + Chaney’s web-based software applications allow customers to get work done anywhere using any device with a web browser and without the need to download any software. For more information about Dexter + Chaney’s products and services, contact Wayne Newitts, Marketing Director, Dexter + Chaney, 9700 Lake City Way NE, Seattle, WA, 98115-2347; phone: 800-875-1400; e-mail: email@example.com; web: www.dexterchaney.com.