Industry-Leading Support Services
Responsiveness
When one of our valued clients has a question or concern, our #1 priority is handling it quickly. We know your time is valuable so we are committed to answering calls in under a minute. In fact, our statistics show that 91% of all calls received are answered in less than 60 seconds.
Quality
When calling Software Application Support, you’ll speak directly with one of our 14 highly trained experts, the majority of whom have worked for Dexter + Chaney for over three years (and as long as 19 years). Each expert has a strong accounting background, with CPA and American Payroll Association certification represented on the team. Dexter + Chaney also offers a team of seven Systems Support experts with substantial network experience; including two MCSE’s, and two who have been with Dexter + Chaney for over 10 years.
Follow-through
Our performance stats are exceptional within the industry: we resolve 50% of all issues during the first call. But software issues can be complex, sometimes they can’t be solved immediately over the phone. When a solution isn’t readily available, you can count on our support team to research the solution and follow-through to resolve the issue and get back to you with the solution.
The Upgrade Advantage
Testimonial: “At Lease Crutcher Lewis, we have used Spectrum Construction Software from Dexter + Chaney since 1986. We began with a 4-user system running on the Xenix operating system with a proprietary, flat-file database. In 1994 our system had grown to 24 users when we transitioned to the UNIX operating system. In 1999 we had grown to 72 concurrent users and moved to Spectrum’s Windows version running on Windows NT and the Btrieve database. Today we run Spectrum using the Microsoft SQL Server database. Throughout every operating system and database transition since 1986 all of our data has converted electronically, we have never endured a manual data conversion. And we have never had to repurchase our Spectrum software when new versions have been released, each new version was included as part of our annual maintenance program. It has been a smooth evolution across databases and operating systems.
Staying Ahead
It’s a fact of life that technology keeps advancing and changing, so it’s good to be prepared. Will your software adapt and grow with you? Many construction companies are surprised to discover they must re-purchase software in order to upgrade when their own provider develops a new version. Even worse, they may also need to manually re-enter years of data, spending countless hours re-keying vendors, employees, general ledger codes and more. Even then, precious job history may be lost during the process.
Once and Forever
With Spectrum, your software will never become outdated or obsolete. Our software maintenance program includes new releases of Spectrum at no additional charge. With Spectrum you’ll always have up-to-date tools, without having to go through the expense or purchase process ever again.
Easy Data Upgrade
Spectrum upgrades include data upgrades at no charge, so your database of company information, financial data and job history will all transition electronically to the new version. You’ll never need to endure a manual process. All your valuable information remains intact and secure through the upgrade.
Giving You an Edge
Over the years we’ve demonstrated leadership in our industry by repeatedly being a source of innovation for yours. For example, when we developed Document Imaging back in 1999, our clients were able to take advantage of its efficiency breakthroughs long before their competitors using other software.
In providing access to the latest proven technology, Spectrum is the construction software that will grow with your company, and also help your company grow.